Policy

Ordering Procedures

We appreciate orders to be placed two (2) business days prior to the event. You may place orders online up until 1:00p.m. for a next-day delivery. If orders are placed after 1:00 p.m. for next day service, we will be happy to provide options for your event. Please contact the Catering Department for assistance.

All orders will be confirmed via email.

If you do not receive a confirmation within 24 hours, please email the Catering Department.

Whether you are conducting a department meeting, hosting a customer visit or celebrating a special occasion, our talented chefs will be happy to create a customized menu for your event.

Cancellation

Changes, additions or cancellations to catering orders must be made to the Catering Department via email.

Cancellations require two (2) business day notice for all food events and five (5) business days notice for all special events.

Orders that are cancelled on the day of the event are subject to a minimum 50% cancellation fee, and up to a 100% charge, to cover the cost of the purchased and prepared food.

Special Services

We will be happy to provide specialty linen, table skirting, flower arrangements, formal dinnerware, special equipment and décor at an additional charge, please contact the Catering Director for assistance.

Charges for specialized services such as chefs, carvers and bartenders will be determined based on your event. Additional staffing requires advance notice of seven (7) business days.

Bon Appétit at Genentech Oceanside
One Antibody Way
Oceanside, CA 92056
760-231-2402